Returns & Refund Policy :
How to do return?
Simply just sending a mail to our customer service desk at support@madhuu.in
What is our return policy?
We have a 5-Day Return policy, which means you have 5 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@madhuu.in
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We have a 48 hours Cancellation policy, which means you have 48 hours after placing an order to request the cancellation of your order. To start a return, you can contact us at support@madhuu.in
You can always contact us for any return / cancellation question at support@madhuu.in
Shipping Cost
We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 3 days of receiving the request.
Our Logistic Partners shall make three attempts to pick up the Product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. For more details, please contact our Customer Service Desk.
Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Company.
There are certain pin-codes where our transport partners currently do not support pick-up of returned items. In such case we request you to send the items to our warehouse using a courier company available in your location. Please ensure that the Products are in unused condition with their original packing and tags and affix the Return Label sent by Customer Service Desk and insert the Invoice you received along with the order. In the absence of the Invoice in the courier, we might not be able to process the refund. After sending the shipment, please share the shipment details through email to Customer Service Desk. Please note it is mandatory to submit the self-ship details to get a refund for the returned item. Once we receive the returned item in our warehouse, we will do the QC and refund the amount of the items and the amount that you spent on sending the item to our warehouse.
Please send the Self Ship Return Product/s to our warehouse address mentioned below.
4/72, Azad Apartment, C Aurobindo Marg, New Delhi, South Delhi, Delhi, 110016